Steiner, Sarah K. and madden, M. Leslie. The desk and beyond : next generation reference services. Chicago : Association College and research Libraries, 2008.
Outreach reference services are not a new copncept. This book provides a thorough exploration of the present and possible future applications a number of new reference delivery methods. It explores the growing role of the digital environment and its integration with more traditional methods of reference work and the importance of in-person interaction.
Each chapter provides an introduction to an innovative service concept and an annotated list of sources for additional research.
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